Imagine our surprise when business analyst/research company Clutch posted a rundown of client feedback regarding Horizontal Integration. It can be scary to know people are talking about you behind your back, but we dove into the detailed analysis with confidence. Here are some excerpts from the reviews that we are particularly fond of.
One of the companies interviewed is a global healthcare company that engaged with Horizontal Integration to tackle a large custom web development project. In response to Clutch’s question, “How do you think Horizontal Integration performed on the project?” the client answered:
There’s a very high bar to begin with, yet Horizontal Integration is one of my top two partners I’ve ever had the pleasure of working with. They bring more to the table than your run of the mill solution partner. They’re not just order takers. They bring extensive acumen and awareness of best practices, of strategy, of business, and of technology, to the forefront.
They’re also very forthright. They don’t nickel and dime you. They have always hit their timelines. If we’ve missed a deadline, it’s because we have done something. There are times that they hop on calls with systems that we’re integrating with merely to share their expertise. It’s not that they’re going to benefit from it and be able to charge us. They look at partnerships holistically rather than one-off transactions. I thoroughly enjoy working with them.
The second company interviewed is a large hearing aid manufacturer that sought to consolidate their many web properties onto a single Sitecore CMS instance. They were asked, “When working with Horizontal Integration, is there anything you would consider unique or special about them compared to some of their competitors?” The client responded:
I would say as a group, they are incredibly accountable. I’ve worked in the interactive world and digital space for a long time. They do what they say they’re going to do. They deliver. They will do absolutely whatever it takes without nickel and diming you to ensure your success. If we ran into a roadblock or if the project took a slight turn, they were very accommodating. They’re extremely accountable. They’re certainly not the least expensive in town, but they’re also not the most expensive. When you look at our investment with them compared to spinning our wheels with other partners in the past, it’s a relationship that we will absolutely continue to maintain.
Both clients supplied numbers that quantified our success. The first noted that site traffic increased by 10 times. “It would be easy to say we increased 10 times if we only had 100 visitors,” they said, “but we’re talking about going from a million users to 10 million users.” The other client couldn’t be as specific, but they had this to say: “I can tell you that engagement with the site is up considerably. We have tested the site through focus groups and through third parties. We’ve received great user feedback at this point… When we launched[,] we saw a dramatic increase from the prior site in terms of people coming in, filling out a form, and requesting more information.”
We couldn’t ask for nicer compliments.
But don’t take our word for it. Read the whole thing here.